Managing Conflicts in the Workplace

Why Attend this Training?

• We all know that “conflicts” are a natural part of employee collaboration and that many times, what begins as uncomfortable tension can surprisingly emerge as a solid and lasting partnership. The question is: how do we do that consistently?

• That’s what you will learn in this training: how to embrace conflict, understand it in new ways, develop strategies to engage with “difficult colleagues” and ultimately create new and vibrant relationships as a result?

• Sound too good to be true? Think about this: your career, at whatever level, really depends on your ability to work effectively with all sorts of people across a wide variety of challenges. This is your chance to master the art of “Emotional Intelligence” and harness its power to give you an “unfair advantage” in your career.

• Your investment in learning the keys to overcoming conflict will pay you back every day for the rest of your life. Because mastery in collaboration is mastery in leadership.

What is it Like?

• This half-day learning experience is designed using highly-engaging Action Learning processes to make each moment relevant from the very start.

• You will experience case studies, role plays, games and a great deal of fun while absorbing the strategies and mindsets that will help you deal with all sorts of conflicts at the workplace.

• Don’t expect boring lectures from “talking head professors” at the front of the room, putting you to sleep with “Death by Powerpoint.” Instead, get ready for non-stop engagement in a series of powerful learning exercises that will reshape your assumptions about conflict.

How Does it Work?

• The Managing Conflicts in the Workplace training works because it is based on many years of study and research into what actually works in the Human Dimension.

• It works because it is designed to speak not just to your head, but very much to your heart and your emotions.

• Once you understand the principles upon which the course is based, you will start to look at ‘conflict’ not as something to be avoided, but rather as an adventure to be enjoyed.

• How does that happen? Come and find out for yourself. And be prepared to be surprised!

• Hint: this training has the tools you need to succeed in any relationships.

• Come and learn the professional secrets of the world’s most successful leaders that enable them to create strong partnerships with all kinds of people, internally and externally.

Who Should Attend?

Managers, professionals, sales executives, marketers, account executives, entrepreneurs, senior leaders and people just starting their careers. Anyone can enjoy, learn and benefit from the Managing Conflicts in the Workplace training.

We all experience conflict in the course of our daily lives: at home, in the office, with customers, with other departments. It’s simply a fact of life. And, those who can master the art of Managing Conflicts are the same ones who are going to be the masterful leaders in future.

What Will this Training Do for You?

• You will gain a new confidence in your ability to assess conflict situations and implement creative and effective strategies to break through with others.

• You will never again need to “suffer in silence” due to conflicts with others because you will have the tools, mindsets and skills to tap your Emotional Intelligence resources.

• Imagine what it is going to be like when you simply lose your fear regarding collaborating with different types of people and start to enjoy the differences that you used to find so aggravating.

• You will learn to deal with tough colleagues, people who can be overly aggressive, selfish, overbearing and irritating. And you will actually enjoy the process.

• You will also receive a participant manual filled with tools to support you in developing successful partnerships throughout your career.

Your Facilitators